Privacy Policy

Introduction

Vishnova Labs LLC ("Company," "we," "us," or "our"), a Texas limited liability company, operates BuildSect (buildsect.com) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our construction management platform and related services (the "Service").

This Privacy Policy applies to all users of BuildSect, including Builders, Homeowners, Subcontractors, and Vendors. By using the Service, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Registration Information:

• Full name
• Email address
• Phone number
• Company name and logo
• Password (stored in encrypted form)
• User role (Builder, Homeowner, Subcontractor, Vendor)

Project and Business Information:

• Project names, addresses, and descriptions
• Project schedules, phases, and timelines
• Budget information and financial data
• Change orders and contract values
• Estimates and proposals
• Selection choices and allowances
• Punch list items and punch list status
• Warranty claims and resolution notes
• Lead and client contact information
• Daily logs and site notes
• Team member information

Uploaded Content:

• Documents (contracts, plans, permits, inspections)
• Photos and site documentation
• Invoices and quotes
• Company logos

Payment Information:

• Payment card information (collected and processed directly by Stripe — we never store full card numbers or CVV codes)
• Billing address
• Transaction history

Communications:

• Messages sent through the platform
• Support requests and correspondence with our team

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain technical information:

• IP address and approximate location
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and features used
• Time and date of access
• Referring URLs
• Session duration and activity patterns

1.3 Information from Third Parties

We may receive information from third-party services we integrate with:

• Stripe: payment confirmation and subscription status
• Supabase Auth: authentication tokens and session data
• Anthropic: AI processing confirmations (we do not receive your content back from Anthropic beyond the immediate AI response)

2. How We Use Your Information

2.1 To Provide and Operate the Service

• Create and manage your account
• Process subscription payments and manage billing
• Enable project management features and collaboration
• Store and display your projects, documents, and data
• Send project notifications and updates to relevant team members, clients, and collaborators
• Provide AI-powered features and project assistance
• Deliver transactional emails such as estimates, change orders, and warranty notifications
• Respond to support requests and communicate with you about the Service

2.2 To Improve and Maintain the Service

• Monitor platform performance, diagnose technical issues, and ensure reliability
• Analyze usage patterns to improve features and user experience
• Develop new functionality and enhance existing tools

2.3 For Legal, Security, and Compliance Purposes

• Enforce our Terms of Service and protect against fraud or abuse
• Comply with applicable laws, regulations, and legal process
• Protect the rights, property, and safety of Vishnova Labs LLC, our users, and the public

We do not use your User Content to train AI models. AI features process content solely to generate responses for your immediate use.

3. How We Share Your Information

3.1 With Your Consent or at Your Direction

When you invite team members, clients, subcontractors, or vendors to a project, they can access information you share with them through the platform according to their role permissions.

3.2 Service Providers

We share information with trusted third-party providers who assist in operating the Service, including:

• Stripe (payment processing)
• Supabase (database, authentication, and file storage)
• Resend (transactional email delivery)
• Anthropic (AI features)
• Vercel (hosting)
• Cloudflare (security and content delivery)

These providers are contractually obligated to protect your information and use it only to perform services on our behalf.

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property.

3.4 Business Transfers

If Vishnova Labs LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

4.1 Active Accounts

We retain your information for as long as your account is active and as needed to provide the Service.

4.2 Terminated Accounts

When you cancel your account, we retain your data for 30 days, during which you may request an export. After 30 days, your data is permanently deleted, as described in our Terms of Service.

4.3 Legal Obligations

We may retain certain information longer when required by law, to resolve disputes, or to enforce our agreements.

5. Your Rights and Choices

5.1 Access and Correction

You may access and update your account information through your dashboard profile settings or by contacting us at support@buildsect.com.

5.2 Account Deletion

You may delete your account through billing settings in your dashboard or by contacting support. See Section 4 for data retention after deletion.

5.3 Marketing Communications

You may opt out of promotional emails by following the unsubscribe link in any marketing message. You will continue to receive transactional emails related to your account and projects.

5.4 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of certain data sharing. Contact us to exercise these rights.

5.5 Texas Residents

If you are a Texas resident, you may have rights under applicable Texas privacy laws. Contact us for more information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, authenticate your account, and understand how the Service is used. You can control cookies through your browser settings, though disabling cookies may limit certain features of the Service.

7. Children's Privacy

BuildSect is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

8. International Users

BuildSect is operated from the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

9. Security

We implement industry-standard security measures including SSL/TLS encryption, row-level database security, and secure authentication. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on the Service. Your continued use of BuildSect after changes take effect constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us at:

Vishnova Labs LLC
Longview, Texas 75601
United States
Email: support@buildsect.com
Website: buildsect.com